Refund and Cancellation Policy

1. Billing

Pro and Ultimate are monthly subscriptions, billed in advance on the same day each month. Payments are processed by Link, a Stripe service, which emails a receipt for each charge. The Free plan is never charged.

2. Cancelling

You can cancel at any time, from any of these:

• Carton Pack Pro: Settings → Plan and usage → Cancel plan
• Carton Pack Pro: Settings → Plan and usage → Manage billing → Cancel subscription
• link.com, where Link lists your subscription

Your plan stays active until the end of the period you have paid for. Your organization then moves to Free, and your data is kept.

To undo a cancellation before then: Settings → Plan and usage → Manage billing → Don’t cancel subscription.

3. Refunds

• We do not refund partial months or unused time, except where the law requires it.
• If you were charged in error, email [email protected] within 30 days of the charge and we refund it.
• Link support can also review a refund request for up to 60 days after a payment.
• A refund includes the tax charged on it.

4. Changing plans

An upgrade takes effect immediately, and the prorated difference is added to your next invoice. A downgrade takes effect immediately, and the unused portion is credited to your next invoice.

5. Failed payments

If a payment fails, Stripe retries it, and your plan stays active while it does. If the retries fail, the subscription ends and your organization moves to Free.

6. Contact

Unstacked Apps, LLC · [email protected]